The Austin Company

The Austin Company offers a comprehensive portfolio of in-house services, including planning, architectural design, engineering, design-build, construction management, and construction, as well as site location and operations improvement consulting, for commercial and industrial companies throughout North America. 

Founded in Cleveland, Ohio, in 1878, we continue to uphold our founder's values and believe in providing, "Honest work, well done." Our facility solutions are developed and implemented to improve your operations and make them more efficient - the results you receive are more than just shade and shelter for your business.

In addition to services for the built environment, Austin offers value-added strategic planning services, such as site location, transportation and distribution consulting, and facility and process audits. Our Results, not Excuses® approach provides you with expertise and innovative solutions for your facility challenges.

Check out our blog for Austin's insights on everything from site location to leadership in the design, engineering and construction industry.   

The Austin Company headquarters remain in Cleveland, with additional offices in Irvine, California; Atlanta, Georgia; Kalamazoo, Michigan; and St. Louis, Missouri; in addition to a joint venture company in Mexico. Austin became a wholly-owned subsidiary of Kajima USA Group in 2005 and is a proud member of the Kajima family of companies. Kajima Corporation is a leading global engineering and construction contractor. 

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Building Relationship Equity through Continuous Feedback

Recently, Austin made the initial investment in a Client Feedback Tool. This is a tool designed to monitor a client’s perception of the quality of your services and results, especially as you reach project milestones. A critical benefit to this process is that it engages the team in measuring perceptions as they move through a project, instead of waiting until the end.

Thoughts on Starting the New Year ... with Emotional Intelligence

I find the Christmas Holiday a fascinating time of year from a business and management perspective.

A whole host of companies basically shut down (I bet their fiscal year doesn’t end 12/31). Many in professional services look at the year-end as a time to catch up, clean up, clean out and organize. It is a time for planning and preparing for a new year, a fresh chance at improving, and resolving old problems once and for all.

Lessons in Effective Communication

A few recent anecdotes:

I once managed a salesman who, whenever I started to discuss with him a performance issue and my dissatisfaction with it, would complain that I “never told him that before.” As though every discussion had to have a predecessor to be valid. So each of those discussions would end with, “Well, I’m telling you now!” And what started as constructive criticism took on a much greater edge.

It’s about attitude.

Thanksgiving … Giving Light and Hope to Others

Please bear with me a bit, this one’s personal.

A couple that I know – a great couple – fun, bright, attractive and successful when I knew them in my younger years, before I moved away, recently experienced a tragedy. It made me think long and hard about Thanksgiving. Its meaning. Its essence of our culture and mindset and how we look at life in the USA.

Sales and Emotional Intelligence – The “Wow!” Factor

Sales and selling is often a maligned profession. It’s as though the sales professional is out to “get” the buyer and brings no intrinsic value to the interaction other than a necessary evil. On the contrary, it is one of the most difficult professions and one that should be respected as more of a challenging job than a dirty job.

Understanding and Fulfilling Client Needs vs. Wants

I have been thinking about a few instances lately where our team – myself included – felt we were in good shape on a project, that we had what the client wanted. I think this perception was based on what we believed the client needed. In the end, we were listening to ourselves and not the client. After some stresses and strains, we understood and delivered, but there was pain that could have been avoided or at least mitigated better.

The Corporate Moral Compass: Upholding Core Values

Values, Mission and Vision statements are widely used and a common practice in organizations. The creation of them is often a painful process when done by a committee, as it reminds one of the camel being a horse designed by a committee – it’s hard to agree on the exact wording and priorities. That said, once established, how well does the organization actively promote them?

Trends in Contract Terms and Conditions

When I started in sales some 30+ years ago, many of Austin’s design and construction projects were completed under a simple agreement between Austin and Owner. Austin’s standard agreements were simple layman’s contracts that explained costs, payments were based on Advance Fund Schedules (we were paid in advance for the work to be performed), limitations of liability and warranty, and cost protections the Owner and Austin agreed upon.

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