The Austin Company

The Austin Company provides design-build and location consulting services for commercial and industrial operations. Our facility solutions are developed and implemented to improve your operations and make them more efficient - the results you receive are more than just shade and shelter for your business. Check out our blog for Austin's insights on the design-build industry.   

Founded in Cleveland, Ohio, in 1878, we offer a comprehensive portfolio of in-house services, including architectural design, engineering, design-build, construction management, operations improvement and consulting. In addition to services for the built environment, Austin offers value-added strategic planning services, such as site location, transportation and distribution consulting, and facility and process audits. Our Results, not ExcusesTM approach provides you with expertise and innovative solutions for your facility challenges.

The Austin Company headquarters remain in Cleveland, with additional offices in Irvine, California; Atlanta, Georgia; Kalamazoo, Michigan; and St. Louis, Missouri; in addition to a joint venture company in Mexico. Austin became a wholly-owned subsidiary of Kajima USA Group in 2006 and is a proud member of the Kajima family of companies. Kajima Corporation is a leading global engineering and construction contractor. 

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Emotional Intelligence on an Aircraft Carrier

I attended two industry conferences last week and was struck by the similarities of the underlying theme of two of the keynote address speakers.

Creating Expectations: Building a Foundation for Success

I recently participated in what was potentially a very challenging meeting with an excellent prospect. The design of the plant we had been schematically developing was presumably well over their budget.

Yet, the team working on this accomplished a number of important tasks in the development of this opportunity. Within these tasks lies a process that is the foundation for greater success in sales and, yes, in relationships in general.

Channeling our Inner Ernie Banks: The Power of Positivity

Permit me some self-indulgence on this one. I have joked for years that being a life-long Cubs fan provided great training for a career in sales – it has taught me how to deal with disappointment and adversity, how to maintain optimism and good will, and that attitude is the biggest factor in one’s happiness and success. No one represented those qualities more than Ernie Banks. “Mr. Cub” passed away recently at the age of 83. 

Perspectives on Leadership

I have been reading a wide range of articles and books lately on the roles and responsibilities of leaders and how that affects results, and it has me thinking.

Balancing New Year’s Resolutions with Continuous Improvement

Happy New Year to all my blog readers. Have you made your New Year’s Resolutions yet? Broken any yet?

Perceptions and Positivity: Balancing the Good with the Bad

One of the last chapters of Scaling Up Excellence is titled “Bad is Stronger than Good”. The focus of this chapter deals with people’s perceptions and how their experiences shape them. Bad events have a stronger, more lasting effect. Bad events are also more contagious. Psychologists studying this phenomenon have defined what they refer to as a “five-to-one” rule:

The Annual Marathon That We Run

In the U.S. at least, the calendar year is an interesting marathon race. It can be a long journey with many sights and people along the way. The competitors we encounter are generally empathetic with the other runners, because in the end we are running the race ourselves. We challenge each other to improve along the way.

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