This 24-hour reservations center near O'Hare International Airport not only serves metropolitan Chicago, but also processes a large portion of United Airlines' toll-free calls from throughout the United States.

More than twice the size of the building it replaced, this 120,000 SF facility opened with 900 employees handling 1.2 million calls per month. It was designed to ultimately handle 3 million calls per month, and employ 2,000 people.

This facility processes domestic and international reservations and travel agency services. It contains special equipment that allows hearing-impaired customers to make flight reservations.