“Whatever you do, do it well. Do it so well that when people see it, they will want to come back to see you do it again, and they will want to bring others to show them how well you do what you do.” -- Walt Disney
I saw this quote in a stairwell while at a meeting with Disney in Orlando and was struck by its clarity, its simplicity and the passion it implies. I have thought a lot about this quote since my visit to Disney. On the surface, it is clear how it applies to Disney’s theme parks and anyone who has visited or studied Disney can understand and appreciate the message it implies to any “cast member.”
But how does this apply to a manufacturer, a contractor or an engineer?